Privacy Policy

How we collect, use, and protect your personal data.

Last updated: March 10, 2026

1. Information We Collect

We collect information you provide directly to us when you create an account, make a purchase, or contact our support team. This includes:

  • Name and email address
  • Billing information and payment details (processed securely through our payment gateways)
  • Support ticket content and communications
  • Usage data related to your OpenClaw instance (uptime, resource usage)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our hosting services
  • Process payments and send transactional notifications
  • Respond to support requests and communicate with you
  • Monitor and ensure the security and stability of our infrastructure
  • Send important service updates (you can opt out of promotional emails)

3. Data Storage & Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and regular backups. Payment information is never stored on our servers — it is processed directly by our payment partners.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

  • Payment processors (to complete transactions)
  • Infrastructure providers (to host your OpenClaw instance)
  • Law enforcement (only when required by law)

5. Cookies

We use essential cookies for authentication and session management. These are strictly necessary for the platform to function. We do not use tracking or advertising cookies.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Export your data in a portable format
  • Withdraw consent for data processing
  • Lodge a complaint with a data protection authority

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 30 days for backup purposes, after which it is permanently deleted.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this privacy policy or your personal data, please contact us.